- All prices are shown in New Zealand dollars. Currently we only ship within New Zealand and Australia.
- Basic shipping is free within New Zealand with the option to pay more for tracked or couriered parcels. Australian postage starts from $12.50
- All our parcels are dispatched via New Zealand Post.
- We cannot courier parcels to P.O Boxes or New Zealand Post Parcel Pods
- Once your order has been placed, it will be dispatched within 1-2 working days. Please note, during busy periods orders may be subject to delay, so please allow a minimum of 2 working days for your order to be processed and dispatched.
- Please allow a minimum of one week for delivery in New Zealand and two weeks for delivery to Australia. Delivery times are estimates and not guaranteed time frames.
- If you have chosen the tracking option, you will be sent an email with your tracking details
What should I do if my parcel doesn't arrive?
- Please email us as at email@example.com if your parcel hasn't arrived within three weeks.Our next step will be to lodge an enquiry with the relevant postal service.
- It is important to make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order.